A knitters World
Bødkervej 2B
9690 Fjerritslev
Tel. 51 50 57 21
Email: aknittersworld@gmail.com
CVR: 28410808
Payment
Payment can be made either via MobilePay or Shopify Payments. Both are approved and secure payment gateways. All prices include VAT and once the payment has been processed you will automatically receive an order confirmation.
Shipping & delivery terms
A knitters World uses PostNord as the carrier. We have a flat shipping rate of 40kr., regardless of the size of the parcel.
We ship free on orders over 599kr.
You can expect a delivery time of 2 - 3 days.
If parts are damaged or items are missing upon receipt of the package, please contact us as soon as possible either by email aknittersworld@gmail.com or by phone 51 50 57 21.
Right of withdrawal & returns
At A knitters World, we fully understand that ordering online isn’t the same as standing in a shop and being able to touch the yarn. Therefore, you have a 14-day right of withdrawal. It starts from the day you receive your parcel. If you wish to make use of your right of withdrawal, you must contact us within 14 days either via email: aknittersworld@gmail.com or by phone 51 50 57 21 and tell us that you wish to return the item.
You always have the right to withdraw from the purchase, but we would very much like to know the reason in case there is something we can improve or if there is something wrong with the product.
If you wish to return the item we recommend that you send it as a parcel so it is insured in transit. You are responsible for the package until it is in our hands. To ease our work we would appreciate it if you would include a copy of the invoice or other proof of purchase in the package. We recommend that you keep the receipt and any Track & Trace number.
Please note that we do not accept cash-on-delivery packages or packages without delivery.
The package must be sent to:
A knitters World
Bødkervej 2B
9690 Fjerritslev
When we have received the package and verified the condition of the item, we will refund your money to the account used for the purchase. Please note that you must pay the postage to return your items yourself.
If we assess that the item's condition is deteriorated or damaged (e.g., smell of smoke), A knitters World reserves the right to appraise the item and refund the amount corresponding to the depreciation.
Complaint
You have a 2-year warranty on your item purchased at A knitters World. If you have been unfortunate enough to receive a defective item, please contact us as soon as possible either via email aknittersworld@gmail.com or by phone 51 50 57 21 and we will assess whether the fault can be remedied, whether an exchange or a price reduction is possible.
Normal wear and tear or incorrect use/handling of the item, such as incorrect washing treatment, cannot be considered a complaint.
Cookie and privacy policy
When you shop at A knitters World, the following personal information must be provided:
* Name
* Address
* Telephone number
This information as well as which item you have purchased is stored for up to 5 years. These data will only be used for internal purposes and will not be passed on to a third party.
In addition to the personal information you provide to us in connection with a purchase, we use cookies at A knitters World to optimize the webshop and its functionality. Cookies help ensure you have the best possible experience when you visit our webshop.
Reservation
We reserve the right for typographical errors of prices and quantities.
Please note that photos of items may differ from reality.